Last updated: June 23, 2026
Information We Collect
When you make a reservation through our website, we collect personal information necessary to process your booking and provide our services. This includes:
- Full name and email address
- Rental dates and vehicle preferences
- Payment information (processed through secure third-party providers)
- Driver's license details (collected at vehicle pickup)
How We Use Your Information
We use collected information solely to:
- Process and confirm your vehicle reservations
- Communicate booking details and updates
- Maintain records for insurance and legal requirements
- Improve our services based on customer feedback
Data Storage and Security
Your personal information is stored on secure servers located in Australia. We implement industry-standard security measures to protect against unauthorized access, alteration, or disclosure of your data.
Payment information is never stored on our servers. All transactions are processed through certified payment providers who maintain their own security protocols.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. Information may be shared only with:
- Insurance providers (as required for coverage verification)
- Legal authorities (when required by law)
- Service providers who assist in operating our business (under strict confidentiality agreements)
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications
Cookies and Tracking
Our website uses cookies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings. Refusing cookies may limit functionality of certain website features.
Data Retention
We retain booking information for 7 years to comply with Australian tax and business record requirements. After this period, data is securely deleted unless legal obligations require longer retention.
Contact Us
For questions about this privacy policy or to exercise your data rights, contact us at [email protected]