Last updated: June 23, 2026
Our Commitment
Although cloud elk operates primarily in Australia, we recognize that some of our customers may be residents of the European Union or European Economic Area. We are committed to protecting the rights of all individuals whose data we process, including those protected under the General Data Protection Regulation.
Legal Basis for Processing
We process personal data under the following legal bases:
- Contractual necessity: Processing is necessary to fulfill our rental agreement with you
- Legitimate interests: Processing helps us improve services and prevent fraud
- Legal obligations: Processing is required to comply with Australian and international law
- Consent: You have explicitly agreed to processing for specific purposes
Your GDPR Rights
If you are a resident of the EU or EEA, you have the following rights:
Right to Access
You may request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.
Right to Rectification
If any information we hold is inaccurate or incomplete, you have the right to request correction.
Right to Erasure
You may request deletion of your personal data, subject to legal retention requirements for business records and insurance purposes.
Right to Restriction
You can request that we limit how we use your data while disputes about accuracy or processing are resolved.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another service provider.
Right to Object
You can object to processing based on legitimate interests, including marketing communications.
Rights Related to Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects concerning you.
Data Transfers
Your data is primarily stored and processed in Australia. If data is transferred outside Australia for processing, we ensure appropriate safeguards are in place to protect your information according to GDPR standards.
Data Protection Officer
For questions about data protection or to exercise your GDPR rights, contact us at [email protected] with "GDPR Request" in the subject line.
Complaints
If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.
Updates to This Policy
We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website and via email to registered users.